My order arrived damaged what do I do?

• Please reach out to avery@incandescentco.com & we will be happy to figure something out :)

Why did my candle tunnel?

• The most common cause of tunneling is not burning your candle long enough during the first burn. When you first light your candle, please allow 2-4 hours or until the melt pool is the entire diameter of the jar.

• Also be aware all of our candles are made with 100% soy wax, meaning it may harden bumpy, uneven, or discolored. This is totally normal!

How are the candles made?

• All of our candles are made with domestically grown soy beans and a cotton wick for the cleanest burn possible. Our candles only have the best non toxic fine fragrance oils & essential oils.

How do I track my order?

• It’s so exciting getting mail and waiting for a yummy candle makes it 10x better! Once your order is shipped you will receive an email with your tracking number.

How fast is my order shipped?

• Most orders are shipped within 3-4 business days, but please be patient as this is a one woman show!